Refund and Returns Policy

Thank you for shopping with Jubilee Engineering Ltd. If you are not entirely satisfied with your purchase, we’re here to help.

1. Refunds

We offer refunds on products that are returned within 30 days of purchase. To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Returns

To initiate a return, please follow these steps:

• Contact Us:

  • Please contact our customer service team to notify us of the return and to receive authorization. You can reach us via email or phone number.

• Packaging:

  • Pack the item securely in its original packaging, if possible. Include any accessories, manuals, or documentation that came with the product.

• Return Address:

  • Ship the item to the following address:

    Jubilee Engineering Ltd

     Chambers Rd, Nabro Towers, Shop No. 8, Off Ngara Rd Nairobi

    Nairobi, Kenya

• Shipping Costs:

  • You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable.

3. Refund Processing:

• If your return is approved, we will process the refund to the original method of payment within [number] business days. Please note that it may take some time for the refund to be reflected in your account, depending on your bank or payment provider.

• If you received the item as a gift and are not eligible for a refund, we may offer store credit or an exchange for another item of equal value.

4. Exchanges:

• If you wish to exchange your item for a different product or size, please contact our customer service team to arrange the exchange. Additional charges may apply if the new item has a different price.

5. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the nature of the issue. We may request photos or documentation of the damage to facilitate the process.

6. Non-Refundable Items:

• Certain items are not eligible for refunds or returns, including:
  • Customized or personalized products
  • Clearance or sale items
  • Items that have been used, altered, or damaged by the customer

7. Customer Satisfaction:

• At Jubilee Engineering Ltd, we are committed to providing high-quality products and excellent customer service. If you have any questions or concerns about your purchase, please don’t hesitate to contact us. We value your feedback and will do our best to address any issues promptly.

8. Changes to This Policy:

• We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for updates.

If you have any further questions or require assistance with a return, please reach out to our customer service team. Thank you for choosing Jubilee Engineering Ltd.